What does Fatou Health actually do?

Fatou Health is an AI front office for independent healthcare practices. It takes responsibility for bounded administrative work across the tools the practice already uses. We map the workflow, build a Practice Operating Model, connect only the systems it needs, define authority and escalation, test failure cases, and keep the case open until the outcome is verified or safely escalated. The first offer owns patient access from inquiry through verified appointment.

Is Fatou Health self-serve software?

No. The current offer is managed implementation and operation. Fatou Health maps the workflow, builds and connects the agent, tests it with the practice, and continues monitoring and tuning it after launch.

What can the AI receptionist do?

For a configured practice it can handle website inquiries, answer from approved practice knowledge, understand administrative intent, collect approved basic information, route the visitor, check live scheduling availability, require explicit confirmation, create an approved appointment, and hand off unsupported or clinical matters to staff. Exact capabilities depend on the workflow and integrations the practice has approved.

Does Fatou Health provide medical advice?

No. Fatou Health is for administrative workflows. It does not diagnose, recommend treatment, interpret symptoms or labs, decide clinical eligibility, or replace a healthcare professional. Clinical questions are routed to the practice.

What does Fatou Health offer beyond patient access today?

The current commercial focus is managed patient access with configured scheduling and staff handoff. Other administrative workflows remain separate discovery and validation areas and should not be assumed available unless they are explicitly scoped, tested, and approved for a specific deployment.

How does Fatou Health keep the agent from taking unauthorized actions?

Consequential actions are constrained by server-side policy, tenant-bound integrations, explicit confirmation where required, and human escalation. The language model is not treated as the source of authority.

What happens if Fatou Health cannot verify something?

It should not guess. If a practice fact, live availability, or action outcome cannot be verified, the workflow stops safely, records the failure or uncertainty, and uses the configured human handoff when appropriate. Fatou Health should not present an uncertain action as completed.

Can I review what the workflow did?

Fatou Health is designed so consequential executions and failures are recorded for review. If an action fails or its outcome is uncertain, the agent should not present it as completed. The exact dashboard and reporting surface depends on the deployed workflow.

How much does Fatou Health cost?

The initial workflow-fit check is no charge. For the first 1–3 paying design partners, activation is $750 one time and managed operation of the first bounded patient-access workflow is $299 per month, with that monthly rate locked for 12 months. Initial checkout is $1,049 because it combines activation and the first month. Service remains month-to-month. Additional workflows, high-volume or multi-location deployments, third-party platform fees, and custom native integrations are quoted in writing before activation. Payment does not grant workflow authority.

Guided patient-access pilot

From a new inquiry to a clearer next step.

Start with one repeatable front-desk problem. We compare your current process with a supervised, practice-approved patient-access workflow: what information can be used, when staff should take over, and what evidence would show improvement. Scheduling requires a connected, authorized calendar and explicit confirmation.

Check pilot fit See how it works

The workflow-fit check is no-charge. Submitting an inquiry does not reserve a call, activate an agent, or authorize patient contact.

Already invited by your practice? Open your secure workspace

One clear process You stay in control Check the result or ask your team

For the people running the practiceYour front office, still yours.Start with a supervised workflow. Your team retains the judgment and approval.

EXAMPLE FLOWIllustrative · not live data

New inquiry→Approved next step

Sample inquiryStaff review if needed

Five simple moments

Ask questions or stop at any point

01Your practiceTell us what you do
02The challengeShare what takes time
03A better wayExplore what could improve
04Review togetherCheck a proposed draft
05Next stepsDecide with your team

How we get started

Prove one improvement before expanding.

We understand today's process, measure the bottleneck, rehearse a scoped alternative, and proceed only if the evidence and your approval support it.

Find the bottleneck
Walk through one recurring inquiry or handoff problem and how your team handles it today.
Establish the baseline
With your permission, measure staff effort and missed steps using an appropriate protected workflow.
Rehearse safely
Test fictional cases, opt-outs, uncertain results, and staff handoffs without live messages or bookings.
Decide with evidence
Compare the options, define permissions, and seek practice approval before any authorized live use.

No measured time savings or customer outcomes are claimed here. The guided process is an offer to test a workflow, not evidence that any practice has gone live.

Patient access, with evidence

Follow the inquiry. Verify the outcome.

Know which inquiries need a reply, which need staff judgment, and which appointments are confirmed by the booking system.

Fatou Health does not count a sent message as a booked appointment or hide an uncertain result. Availability depends on each practice’s approved setup and connected systems.

Discuss a patient-access pilot

See your practice in the work

Which part of your day sounds familiar?

Explore familiar front-office challenges and what a responsible workflow could look like. Start with our guided patient-access pilot; we scope other needs with each practice.

REAL OPERATIONAL PROBLEMSStart with the work that keeps getting interrupted.

Patient access is our starting point. Tell us which operational challenge matters most to your team.

PRACTICE SCENARIO 01Workflow example

It is 9 p.m. Someone asks about a menopause consultation.

Your office is closed. A prospective patient wants to know whether you offer consultations and how to get started.

ILLUSTRATIVE INQUIRY · NOT A REAL PATIENT MESSAGE

“Do you offer menopause consultations? How do I get started?”

How a scoped workflow could help

01
Answer questions about services and consultation steps using information your practice approves.
02
Collect only the contact details your practice permits and save the inquiry.
03
Guide the person to the approved next step, or send unanswered and clinical questions to your team.

WHAT COUNTS AS RESOLVED

The inquiry is saved with a clear next step or staff owner. A conversation alone is not a confirmed consultation.

WHERE FATOU HEALTH MUST STOP

No diagnosis or treatment advice. Booking requires a verified calendar connection, practice authorization, and the patient's explicit confirmation.

Evidence to inspect: Saved inquiry → approved answer → recorded next step or staff handoff

Discuss this workflow for my practice

About these examples: These inquiries are fictional and do not represent customer results. Our current offer is a guided patient-access pilot. Other workflows are concepts to discuss, not standard released features. Any booking requires an approved setup, a verified calendar connection and explicit confirmation.

Additional challenges we can explore:Cancellation/no-show recoveryAdministrative intake completionReferral follow-upDiscuss the right scope with our team

Built around your people

More breathing room for the work that matters.

Your practice runs on conversations, care, and trust. Fatou Health supports the approved administrative steps around them—without replacing your team's judgment.

A calmer front desk

Make room for the human conversations.

Organize routine inquiries and follow-up work without asking your team to chase every loose end.

Your team keeps the judgment

Real care stays with your people.

Clinical questions and unclear requests stay with the professionals who can make those decisions.

A next step you can trust

Know what happened next.

Keep a clear distinction between an inquiry, a booking request, and a confirmed outcome.

Illustrative workflows, not live patient cases or verified customer results.

Talk about your practice

See what is done and what needs you

Know what happened to every inquiry.

Track unresolved inquiries, accountable next owners, and verified outcomes. A sent message is not a booked appointment.

NEEDS YOUR ATTENTION2 open questions

REVIEW CONTEXT

Is the consultation actually booked?

A provider readback is missing. The outcome remains unknown.

AVAILABLE EVIDENCECalendar request attempted · provider confirmation missing · no retry

HUMAN NEXT STEPA staff member checks the calendar and chooses whether to confirm, correct, or escalate.

Booking writes remain paused. Selecting an item never grants approval.

Read-only website illustration. No patient records, approvals, messages, microphone access, or live integrations.

Illustrative product view · synthetic data

PRODUCT IN MOTION

Watch a workflow unfold.

From an inquiry to a safe next step. Four moments, one bounded responsibility, and no invented success.

14-second synthetic demonstration · No patient data or live booking.

Talk about your workflow

FATOU HEALTH / PATIENT ACCESSILLUSTRATIVE · SAMPLE DATA

01 · NEW INQUIRY

A patient asks for a consultation.

The receptionist captures the question and identifies the next administrative step.

Needs a next step

0.0 / 14s

The problem

Sending a message is not the same as solving the problem.

A message may still need a reply. A booking request may fail. Fatou Health keeps these tasks on the list until they are done or your team takes over.

01ActFollow the rules your practice sets.

02VerifyMake sure it worked.

03ResolveComplete the task or ask your team.

See an example

See how Fatou Health helps your team.

Choose an example below. See what Fatou Health does, when it stops, and when your team needs to help.

Example onlyNo real patient data. Nothing is booked or sent.

New patient question

A new patient asks for help after hours.

Waiting for your team

See how Fatou Health handles a new question and suggests the next step. Your team stays in control.

Question receivedThe question and contact details are saved.

Practice info checkedIt uses only information your practice approved.

Calendar checkedA free time does not mean an appointment is booked.

Next step suggestedYour team still confirms the booking or takes over.

Your job

Check the suggested next step. Approve it, change it, or ask a staff member to help.

Fatou Health's job

Save the details, use approved practice info, and suggest what to do next.

What gets saved

Question details · practice info used · suggested time · booking check

What needs approvalIt does not give medical advice or book an appointment without approval.

1 · Choose a task2 · Fatou Health gets it ready and checks3 · Your team reviews anything unclear

Run this with my practice See the safety boundary

Fatou Health will not book or message patients just because it suggests a step.Practice info and AI suggestions do not give it permission to act.

Start with patient access

Give your front desk more room to focus on people.

Our guided pilot focuses on new inquiries and clear next steps. Other administrative challenges can be scoped around your practice’s priorities.

Guided patient-access pilot

Responsibility

Help new patients

Support new inquiries with approved information and a clear next step. Confirmed bookings require a verified scheduling connection; unresolved requests stay with your team.

Uses facts your practice approves Collects basic details Helps with approved booking Asks your team when unsure

Your team stays in control.Fatou Health uses facts your practice approves. Medical questions and unclear requests go to your team. Practice info alone does not let it book or message patients.

Explore the patient-access pilot See the responsibility model

Built around your practice

Need intake support, referral follow-up, or appointment coordination? We scope each workflow to your practice, then validate permissions, integrations, and outcomes before activation.

Discuss your workflow

Focused today, expandable by design. Patient Access is our guided pilot. Other workflows are examples to explore, not standard live features. Every new use case needs its own scope, verified integrations and practice approval.

Plan a task

Turn one goal into a clear plan.

Tell us what you want to do. Review the plan and try examples before using it with patients.

Your goal

Tell us what you want to achieve.

Help new inquiries find the right introductory consultation.

Here's the plan.

I drafted a bounded intake workflow. It uses approved practice facts and stops when staff judgment is needed.

Scope for this workflow Administrative intake only No clinical advice No booking during simulation

Proposed consultation intake

A step-by-step plan based on your goal.

Illustrative draft

Understand the inquiry

Ask one useful clarifying question.

Use approved practice knowledge

Unknown answers go to staff.

Check appointment availability

Connection must be verified.

Verification required

Propose an exact appointment

Separate confirmation required.

Verify the provider result

Uncertain outcomes stop for review.

Illustrative preview

Uses fictional inquiries. Creates no appointments and sends no messages.

Discuss a supervised pilot Review the boundary

How it works

Easy to use. Clear about what it can do.

Your team can see what is happening, what Fatou Health is allowed to do, and when a person needs to step in.

Choose the task.

Start with a task that takes your team time.

Choose what is allowed.

Choose what Fatou Health can see and do, and when it must ask your team.

Check the result.

Tasks stay on the list until they are done or your team takes over.

When something goes wrong

If it is not sure, Fatou Health says so.

If something is unclear, Fatou Health shows what happened and asks your team what to do next.

ILLUSTRATIVE EXCEPTION · SYNTHETIC DATA

Nothing uncertain gets hidden.

Calendar result uncertain

No provider confirmation received.

9:13 AM

Practice answer awaiting review

A patient question needs your review.

8:02 AM

Calendar requestOutcome unknown

Check the calendar before retrying.

The provider did not confirm the request. No retry has been made.

Appointment proposal confirmed9:12 AM

Calendar request sent9:13 AM

Provider response timed out9:13 AM

Next step: inspect the provider calendar.

If an appointment exists, link its confirmation. If not, review a new attempt separately.

Open for review

You stay in control

You choose what Fatou Health can do.

You can see what it does. It only takes actions your practice has approved.

You choose what is allowed

Fatou Health only does tasks your practice has approved.

Your team handles hard questions

Medical questions and unclear tasks go to your team.

Answers use approved facts

Answers come from facts your practice approves. If Fatou Health is unsure, it says so.

You can check what happened

Saved records show what happened and what still needs help.

Built for healthcare practices

Start with one task. Grow only when it works.

Start by helping with new patient questions. Later, add reminders, referrals, and other office tasks when the first task works well.

Plan my first task

Illustrative practice daySynthetic · no patient data

New inquiries3 openFatou Health

Permitted scheduling2 waitingFatou Health

Human handoff1 dueStaff

Outcome proof4 verifiedFatou Health

Founding practice discovery · 15-minute conversation

Tell us where your practice loses time.

Tell us how your team handles new inquiries, scheduling, and staff handoffs today. We’ll review your request and, when there is a fit, arrange a 15-minute founder conversation about one workflow worth improving. Nothing goes live until the practice approves the scope.

Call requests are reviewed first; submitting this form does not reserve a calendar slot. Please do not include patient names, medical records, or protected health information.

Prefer email?

hello@fatouhealth.com